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What guarantee can I get?

Everyone who shops on Wonderland.Shop receives the following guarantees:

  • 45 Days Full Refund 
    if you don’t receive your order

    You will get a full refund if your order does not arrive after confirm again.

  • 45 Days Full or Partial Refund 
    if the item is not as described

    If your item is significantly different from the our product description, you can select options as below:

    A: Return it and get a full refund.

    B: Get a partial refund and keep the item.

We also offer additional guarantees for our products:

  • 45 Days Returns Without Reasons

    Products which fall under our Return Policy can be returned, as long as they are unused and in the original packaging. No questions asked!

  • Guaranteed Genuine

    If a product that falls under this guarantee is found to be counterfeit, you will get a full refund (shipping costs included).

Learn more
 
 Buyer Protection Policy
 

How does Buyer Protection work?

  • 1 Contact us

    If your order hasn't arrived after confirm again, or isn't as described -Contact Us.

    We are happy to quickly resolve any issues.

  • 2 Open Dispute to Make a Refund

    If you were unable to resolve the problem with the seller, you can submit a refund request by clicking Open Dispute.

    Here, you can formally discuss solutions with the us.

  • 3 Escalate Dispute to Wonderland.Shop

    If you are not satisfied with the our solutions, you can Escalate Dispute to us.

    We will mediate make decision to resolve the problem

 
Tip:The best way to protect your purchase is to read carefully of the product description before ordering, and communicate with us in patience. We believe always there is resolution for you. And, we guarantee Refund is the final option if nothing settled between you and us.
 

Every payment made on Wonderland.Shop is protected by our Buyer Protection System. You can currently pay using credit card, such as AmericanExpress, Visa, MasterCard and bank transfer. You can also pay with select debit cards including Maestro, Solo, Carte Bleue, PostePay, CartaSi, 4B and Euro6000. More payment options will be available on Wonderland Fashion in the future. If a anyone else asks you to make payment that bypasses Wonderland Fashion, report them to us immediately.