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validated, secured and is authentic online shopping site   15 Days Free Return, 45 Days Guarantee Return    45 Days Guarantee Refund    FREE Shipping

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Welcome to Wonderland.Shop

Here are some top tips and quick guides for an easy and enjoyable shopping experience here

Introduction to Wonderland.Shop

1. Creating Your Account

  1. Click on the "My Account" button on the homepage or at the top right corner of any Wonderland.Shop page.My Account Button to Create Account
  2. Click "Creat Account" to Enter your Name, email address and Password. Wonderland.Shop will send you an confirmation email for your success of Account Creation.Create Account or Login via Pop Out Window
  3. After creation, Enter My Account and complete all about you, especially for the Address Book which associated as your delivery address.Edit My Account to start shopping


Top Tips

  • When registering, please make sure you’ve entered the right email address.
  • If you haven‘t received our confirmation email, please check your junk or spam folder first.
  • After registration, go to “My Account” to enter your address book. You can also enter your shipping address after you’ve placed your first order on the checkout page.
  • Our system currently only recognizes characters from the English alphabet. Special characters (like á, é, í, ó) should be written like this: a, e, i, o. For example, if your name is Anna López, please write it as: Anna Lopez.


2. Product Search

  1. Use the search bar and enter the name of the product you’re looking for.Search Bar for shopping
  2. You can also search by category (on the top-horizon of the page header).Category Menu
  3. On the results page, you can narrow down your search by using filters.Narrow Down to Search in Category Page


Top Tips

  • Wonderland.Shop is a fashion marketplace where buyers can find fashion needs. On our platform you can find literally plenty of products.
  • To make sure you’re getting exactly what your looking for, always check the our description and shopping guide.
  • If you have any questions about the product, get in touch with us via Contact page or email.


3. Shopping with Satisfactory

    1. Your feedback helps we improve better and better. What’s more, it also impacts the our rating, which is shown in the Google as well as other public platforms.Search Engine Google Bing for Wonderland.Shop
    2. To find out more about a product itself, please make sure you check other buyers’ reviews and the product ratings, which are shown in stars. Product Review Rating in Wonderland.Shop
    3. You can provide review feedback up to 30 days after receiving your order. Our good reputation and high ratings motivate us to be Top-Rated Seller of online shopping.Product Review


Top Tips

  • Certificate in public security platform of TrustedSite and McAfee can tell you a lot about us and our product itself.


4. Placing Your Order

  1. When you’ve found the product you like, make sure you check product specifics such as size and color. You can also find more detailed information, such as sizing tables, if you scroll down the product detail page.Select Color and Size to buy
  2. When you’re ready to place your order, you can click “Paypal Checkout” button and continue to the checkout, or you can add the product to your cart first and continue shopping.Add to Cart or Paypal Checkout
  3. You can find all products you added in top right conern of every page.Shopping Cart
  4. If you want buy all the items in your cart, simply click “Process to Checkout” to place your order.Buy All in your Cart


Top Tips

  • If you haven’t filled in your shipping address yet, you can do this when you place your order.
  • Before paying, make sure you double check your order. Did you choose the right size, color and amount? Did you select the right shipping method?
  • Don't forget to also check your country’s customs policy, and if you need to pay import duties.


5. At the Checkout

  1. You can fill all necessary information, such as delivery address, shipping method and payment method in One page for immediate checkout.One Step Checkout to Pay and Buy
  2. Completed to fill all, you will be redirected to Paypal.com for payment. You can use your Paypal account or credit card to pay.Redirect to Paypal for Payment
  3. If you choose Bank Transfer as the payment method, do copy our Bank information for your transfer.


Top Tips

  • Your money transfer is covered by Paypal secured.
  • It is only possible to cancel an order if we hasn’t sent it yet. We will also to check with you to confirm the cancellation.


6. Tracking Your Order

  1. We offer a variety of shipping methods, including free shipping. You can select your preferred method on the Final Step Checkout page.One Step Checkout to Pay and Buy
  2. After receiving your payment, it normally takes between 3 to 5 days Lead-Time before we sends out your goods.
  3. Once your package has been dispatched, you will get a tracking number which allows you to follow your order all the way to your doorstep. 


Top Tips

  • When you have received your order and you’re happy with it, please check it immediately. Do take the photos and let us know for any damage or lost.
  • If the Buyer Protection is about to end and you haven’t received your order yet, you can apply for an extension or a refund. Please make sure you do this before the Buyer Protection has actually ended.


7. Resolving Issues

  1. If your order does not arrive within the reference Time-In-Transit delivery time, or if it does not match its description, you are covered by our Buyer Protection.
  2. If you encounter any issues, it is always best to try and contact with us.
  3. In case you can’t come to an agreement with us, full refund could be the final option for you. Please make sure you do this before your Buyer Protection has ended.
  4. Find out more about our refund process here.
  5. Read more about our Buyer Protection here.


Top Tips

  • All your purchases on wonderland.shop are protected by a set of guarantees, also known as Buyer Protection.
  • Once you have confirmed receiving your order, the Buyer Protection is still valid for another 30 days.